Frequently Asked Questions
Q: How long have you been in business?
A: We are excited to celebrate 20 years in business
serving Central Texas!
Q: Do you give free estimates?
A: Yes, we always provide free estimates and in-home
or off-site consultations.
Q: Do you use contract labor to install or service your
A: No, we have a team of professional installers and
licensed electricians on staff.
Q: Are you a member of the Better Business Bureau?
A: Yes, we have been a member since 1987.
Q: How much do your products cost?
A: The prices of our products vary greatly since everything
we offer is completely custom made. Please call a sales
consultant for pricing information.
Q: What type of warranties do you offer?
A: Our warranties vary on the type of product and manufacturer.
Warranty claims are handled by Texas Sun and Shade.
Q: Do you work outside of the Central Texas area?
A: Texas Sun and Shade focuses on the Central Texas
regions but have and will make exceptions under special
Q: How long will it take to install my products?
A: Installation times vary greatly with the complexity
of the project. Visit with your personal consultant
for an estimated timeline.
Q: All of your products are custom made, how long will
it take to receive my order?
A: From time of order until time of installation, our
typical delivery time ranges from 2 to 5 weeks.
Q: Does Texas Sun and Shade support local charities?
A: Texas Sun and Shade proudly offers support to many
organizations at a local, national, and international
level. Some of these include: Austin Children’s
Shelter, Safe Place, The Smile Train, and Ministry of