Texas Sun & Shade Warranty

Warranty:
Texas Sun & Shade warrants its products and workmanship to be free from defects under normal and proper use.

A. Aluminum parts are guaranteed against manufacturing defects for five (5) years.
B. Fabrics are guaranteed against excessive fading or rotting for five (5) years.
C. Electric motors are guaranteed against failure from normal use for five (5) years.
D. Electronics are guaranteed against failure from normal use for five (5) years.
E. Texas Sun & Shade guarantees installation labor for one (1) year.
F. Some selected hardware comes with a ten (10) year warranty.
G. Rolling shutters are guaranteed against failure from normal use for two (2) years.

Warranty Exclusions:
A. Void if product and installation is not paid for as per contract.
B. Void if damage occurs from weather conditions including storms, wind, hail, rain, snow and lightning or during use for which the product was not intended.
C. Void if fabric is not cleaned regularly.
D. Void if product is damaged by acts of nature including insects, rodents or other naturally occurring events.
E. Void if product is serviced, removed or installed by anyone other than Texas Sun & Shade.

Warranty Limitations:
1. Repairs or electrical work performed on installations outside the normal area will be subject to an additional charge of _______ plus an hourly labor rate.
2. Installation labor guaranty does not include rental of booms, lifts, scaffolding or other extraordinary installation equipment after the initial installation.
3. Installation labor does not include awning pitch adjustments or location change.

Warranty Claims:
All warranty claims must be submitted to Texas Sun & Shade in writing to: Texas Sun & Shade – 14510 Fitzhugh Rd. Building 11. Austin, Texas 78736

Terms & Conditions

Terms of Payment:
All estimates expire 10 days from the date of quotation, unless otherwise specified. A 50% deposit is required to execute order, with the balance for merchandise and labor due 24 hours prior to the start of installation. By submitting a deposit to execute an order, buyer is agreeing to terms & conditions. In the event that the Buyer wants to postpone the delivery date of a previously accepted order, Texas Sun & Shade, on its sole discretion, reserves the right to approve such postponement. Authorized orders are final and binding. Custom products are not subject to cancellations, returns or refunds. Any alterations or deviations from the original order involving extra costs will become an extra charge over and above the estimate.

Delivery:
Unless otherwise specified, shipping dates provided by Texas Sun & Shade at the request of Buyer are approximate. Upon receipt of an order and deposit, Texas Sun & Shade will proceed in an expeditious manner to accomplish installation or delivery within the proposed timeline. However, all orders may be subject to delay or failure of delivery due to strikes, lock outs, fires, floods, storms, natural disaster, production schedules, change orders or other causes beyond our control. Deviation from estimated shipping schedules shall not entail penalties or damages, nor shall it be an acceptable ground for cancellation of the order. Upon confirmation of final delivery and installation, buyers are subject to a cancellation and/or no-show fee if less than 24-hour notice is given when changing confirmed installation date.

Labor:
Licensed electricians will consult with customer to determine final installation details. In the event that it is not reasonable to hide wires inside walls or attic, or other custom electrical work is required, customer will be charged an hourly labor rate. Additional labor over and above standard installation is not included and will be charged an hourly rate.

Buyer’s Rights and Responsibilities

If the Buyer cancels this order, Texas Sun & Shade may elect to retain the deposit as liquidated damages. This right shall not prevent
Seller from pursuing any other remedy available by law. Should either party be required to institute a legal action to enforce this agreement, the prevailing party shall be entitled to its reasonable attorney’s fees and costs. The laws of Texas will govern this agreement and the venue will be Austin, Texas.

Buyer accepts full responsibility for specifying the location and dimensions of the product. Any building permits, licensing from local government authorities, or approval of property owners, tenants, or associations required are the responsibility of Buyer along with any costs associated with obtaining any such approvals. If the permits or licenses are denied for any reason, Buyer is still responsible for all financial and other obligations pursuant to this agreement. Texas Sun & Shade is not responsible for determining code compliance of the existing building, including electrical service or the existence of building setbacks, boundary lines, easements, or any other restrictions, which would affect the installation of the product. Any corrective work needed is the responsibility of Buyer. Buyer is responsible for annual inspection and maintenance of the product including cleaning, mounting hardware, fasteners and calked areas.